Check out our Frequently Asked Questions below. If you still need help please contact us.
Order Questions
Shipping & Delivery
We carefully package every item so it arrives in perfect condition. Orders are typically processed within 7 to 10 business days. You’ll receive a tracking number once your package is on its way.
Can I change or cancel my order?
We do our best to accommodate changes or cancellations, but once an order has been processed or shipped, we may not be able to make changes. Contact us as soon as possible at mel@thecozylittledetails.com.
Can I return or exchange my items?
At this time, we are not accepting returns or exchanges. Once shipped, all sales are considered final. If there are any issues, please contact: mel.
Returns/Issues
My order arrived damaged, what do I do?
We’re so sorry if that happens! Every item is carefully packaged to prevent damage, but sometimes things happen during shipping.
If your order arrives damaged:
- Take a photo of the damaged item and packaging.
- Contact us as soon as possible at mel@thecozylittledetails.com with your order number and the photo.
We’ll make it right—whether that means sending a replacement, offering an exchange, or issuing a refund. Your happiness is our top priority, and we want you to receive your order in perfect condition.
What if I think my order may be lost?
Sometimes tracking information can take a little while to refresh. If you’ve checked your tracking and it hasn’t updated for a significant amount of time, we recommend contacting USPS directly.
Once your package leaves our hands, we unfortunately have no control over the shipping process or updates. However, we’re always happy to offer guidance or help troubleshoot if needed!
What if I entered the wrong address?
No worries! Mistakes happen. If you realize you’ve entered an incorrect shipping address, please contact me as soon as possible at mel@thecozylittledetails.com. I’ll do my best to update the address before your order is shipped.
Please note that once an order has already been processed or shipped, I may not be able to change it, but I’ll always help you figure out the next best step.